New Norfolk · Derwent Valley · Laptops · PCs · Data recovery
Trusted computer repair for New Norfolk, from someone who lives here too.
Honest diagnosis and a real price before anything is fixed, from a technician based right here in the Derwent Valley rather than an hour away in the city. Nelson handles everything from cracked screens and slow laptops through to component-level data recovery, all in a private workshop rather than a shopfront.
Not sure what's wrong? Send a photo of the screen or the error message and we'll tell you what you're looking at.
★★★★★ 5.0 from 40 Google reviewsWhat to expect
I recently had my computer repaired by Nelson at Computer Repairs New Norfolk. The service was well above my expectations. Nelson was kind, patient and incredibly helpful throughout the entire process, and the repairs were completed quickly.
Nelson did a fabulous job with my laptop, and explained every step. The turnaround was quick, and Nelson kept me updated, which I really appreciated. His prices are very reasonable, too.
Nelson is great to deal with. I'm not computer savvy but he explained what my options were and the best outcome. The price I thought was great, was expecting to pay much more.
Nelson has been my go-to guru for everything computer related for the past couple of years. He has serviced my computers, sourced parts and assisted me with software programs and trouble shooting. He clearly knows his stuff.
My computer repair was completed quickly and very reasonably priced. Nelson was very easy to deal with and I would definitely recommend him to anyone having computer issues.
Nelson did a great job sorting out my laptop issues. Very easy to deal with and local to my area, saving me the trip to the city. Would use his service again and would also recommend his company.
Nelson is a professional. He only does what is needed and is very reasonable cost wise. He's a pleasure to work with. Highly recommend his business.
Our experience with computer repairs was exactly what you want when something goes wrong with your computer. Nelson was prompt, strongly communicative and done a wonderful job at a great price, and very accommodating around our work schedule.
I found Nelson to be a polite, knowledgeable and friendly man, who demonstrated his services effectively and was honest in his actions. My PC purrs like a kitten now.
Computer Repairs New Norfolk are an exceptional local business. Over time, I've had help with everything from data retrieval through to a full tower rebuild.
I recently had my computer repaired by Nelson at Computer Repairs New Norfolk. The service was well above my expectations. Nelson was kind, patient and incredibly helpful throughout the entire process, and the repairs were completed quickly.
Nelson did a fabulous job with my laptop, and explained every step. The turnaround was quick, and Nelson kept me updated, which I really appreciated. His prices are very reasonable, too.
Nelson is great to deal with. I'm not computer savvy but he explained what my options were and the best outcome. The price I thought was great, was expecting to pay much more.
Nelson has been my go-to guru for everything computer related for the past couple of years. He has serviced my computers, sourced parts and assisted me with software programs and trouble shooting. He clearly knows his stuff.
My computer repair was completed quickly and very reasonably priced. Nelson was very easy to deal with and I would definitely recommend him to anyone having computer issues.
Nelson did a great job sorting out my laptop issues. Very easy to deal with and local to my area, saving me the trip to the city. Would use his service again and would also recommend his company.
Nelson is a professional. He only does what is needed and is very reasonable cost wise. He's a pleasure to work with. Highly recommend his business.
Our experience with computer repairs was exactly what you want when something goes wrong with your computer. Nelson was prompt, strongly communicative and done a wonderful job at a great price, and very accommodating around our work schedule.
I found Nelson to be a polite, knowledgeable and friendly man, who demonstrated his services effectively and was honest in his actions. My PC purrs like a kitten now.
Computer Repairs New Norfolk are an exceptional local business. Over time, I've had help with everything from data retrieval through to a full tower rebuild.
What we fix
Everyday repairs, done properly
Most jobs through the door are the ordinary kind, and they're the ones worth getting right. If it's a computer and it's broken, start here.
Screens & batteries
Cracked, flickering or dead displays, and batteries that no longer hold a charge. Laptops, Macs and tablets.
Won't turn on or charge
Dead machines, failed charge ports and DC jacks, power faults: one of the most common laptop killers, and usually fixable.
Slow computers
Machines that take five minutes to boot, freeze constantly, or have quietly filled up with junk. Often a cheap fix.
Viruses & pop-ups
Malware removal, scam pop-ups, browser hijacks and clean re-installs, with your files kept intact wherever possible.
Motherboard & component repair
Faulty motherboards, CPUs and other board-level faults diagnosed properly rather than solved by guessing and replacing the whole machine.
Data recovery
Clicking, dropped, unreadable or no-longer-detected drives, including portable USB drives. Recovered here at component level.
Also on the bench
How it works
Straightforward from the first call
Four steps, no runaround. Most people are surprised how much can be worked out over the phone before the machine has even left the house.
Call or text
Describe what it is doing, or send a photo. Most of the time we can give you a realistic idea on the spot.
We book you in
Visits are by appointment, so your device gets proper attention rather than being queued behind a counter.
You get a real price
We tell you what is actually wrong, what it costs, and how long your particular job will take. If it is not worth repairing, we will say so.
You decide
Nothing goes ahead until you have approved it. You are never billed for work you did not agree to.
And after you get it back: if something does not seem right, or you simply want to ask a question about the machine, call us. There is no support window that runs out.
Specialist work
The harder jobs, handled in-house
Some faults come down to swapping a part. Others need the part itself repaired. This is the equipment and training behind the harder jobs on the bench, and the reason a dead drive does not always mean lost photos.
Not sure what's wrong with it?
That's normal, and it's the easiest thing to sort out on the phone. Describe what the machine is doing and we'll tell you where you stand.
Security & privacy
Confidentiality is part of the job, not an afterthought
We regularly work on machines belonging to local businesses, professionals and households whose records are genuinely sensitive. Every device that comes in is handled to that standard.
NDAs available on request. We are happy to sign a non-disclosure agreement before work begins. Standard for business, legal, medical and financial clients, and available to anyone who wants one.
Secure, private workshop. Devices are held in a private, controlled workshop, by appointment only, rather than sitting behind a public shop counter.
Controlled data handling. Access is limited to what the repair or recovery actually requires, and recovered data is returned to you and cleared from our systems afterwards.
Nothing leaves our lab. Data recovery is carried out in-house in Tasmania. Your drive is not shipped off to a third party interstate or overseas.
Where we work
Serving New Norfolk and the wider Derwent Valley
Based in New Norfolk and covering the whole Derwent Valley — the townships north, east and west of town as well as the fringe of Hobart's northern suburbs for those who'd rather not make the drive into the city at all. On-site visits are available for bulkier setups.
Common questions
The things people ask before they call
Do I need to book, or can I just drop in?
This isn't a shopfront, so visits are by appointment. Call or text first and we'll arrange a time that suits, so your device gets logged in and looked at properly rather than queued.
How much will my repair cost?
It depends on what is actually wrong, which is why we look before we quote. Call and describe what the machine is doing and we can usually give you a good idea on the phone. You always get a firm price before any work begins.
Can you recover data from a drive that will not work?
Often, yes. We do component-level recovery in-house in Tasmania, including donor head swaps for mechanical failures and NAND chip-off work for failed SSDs. If a drive is clicking or no longer detected, stop using it and call us before trying anything else.
My laptop is pretty old. Is it even worth repairing?
Sometimes it is not, and we will tell you. If a repair does not make financial sense we will say so and talk you through the alternatives rather than take the job anyway.
Do you work on Macs?
Yes. MacBooks and iMacs for repairs, upgrades and setup, alongside Windows laptops and desktops, gaming PCs and general home or small business IT.
Will I lose my data during a repair?
We work to preserve your data wherever possible and will tell you upfront if a repair puts it at risk. Where practical we recommend having a backup before any work starts.
Is my personal information safe with you?
Yes. Access is limited to what the repair actually requires, devices are held in a private controlled workshop, and we are happy to sign an NDA before work begins if you would like one.
Do you come to me, or do I have to bring the computer in?
Both. Portables are usually easiest dropped in by appointment, but on-site visits are available across the Derwent Valley for desktop towers, networking jobs, or when there's more than one machine involved.
Which areas do you cover?
New Norfolk and the Derwent Valley townships, from Molesworth and Magra through to Bushy Park, Westerway and Maydena, plus the fringe of Hobart's northern suburbs including Bridgewater, Austins Ferry, Claremont and Glenorchy.
Get in touch
Tell me what it's doing
A quick call is usually the fastest way to find out where you stand, including a realistic timeframe for your job. Prefer to write it down? Send a text or use the form.